Standard booking conditions
Completing the course booking form constitutes a legally binding contract and as such, any cancellation must be made in writing and in accordance with the cancellation terms below. Jee reserve the right to refuse admission if payment of the course fee has not been received prior to the course start date. Jee will hold your data on computer under the terms of the General Data Protection Regulation (GDPR) 2018. Jee reserve the right to make changes to the course start date, duration, tutor and content, if necessary. In the unlikely event that Jee have to cancel the course, Jee will refund you the course fee in full, but will disclaim any further liability.
- Payment is due immediately upon booking, by credit/debit card or BACS. Please see your invoice for details.
- Jee reserve the right to not guarantee a course place if payment has not been received.
Credit card sales
Please do not send your credit card details via e-mail as this is not secure. If you do send your credit card details by e-mail Jee accepts no liability for any credit card fraud perpetrated by a third party. Card details are processed via our website by a secure encrypted third party processor (SagePay). Customers must provide a daytime telephone number. We log all originating information on online orders. Unfortunately we cannot accept Electron or American Express cards. We reserve the right to decline orders as necessary due to credit card fraud. Please note that Jee can also accept credit card payments by telephone.
Cancellations and transfers
Once a course booking form has been submitted by a delegate any cancellation and transfer requests must be received in writing and are subject to the following terms:
- If you wish to cancel or transfer your course place the following terms apply:
- a) If a cancellation or transfer request is received more than 30 days’ notice before the course start date a £200 / €250 / S$300 administration charge will apply. A refund of the balance will be made if not transferring to another course.
- b) If a cancellation request is received less than 30 days’ notice before a course start date, the full course cost remains payable.
- c) If a transfer request is received between 30-14 days’ notice, a transfer fee of £400 / €500 / US$600 is payable.
- d) Please note we cannot accommodate transfers requests with less than 14 days’ notice. If the delegate is unable to attend this will be classed as a cancellation and the full course cost remains payable.
- Please note that if a delegate has already transferred once and then chooses to cancel the new course booking, they will be liable for the full course cost, including any outstanding transfer fees, immediately.
- Transfers cannot be made to a course where an existing booking is held by the delegate who is transferring.
- Jee shall be entitled to reclaim, and the delegate shall be required to pay, any multi-booking discounts given if the delegate cancels or postpones a course. The amount payable shall be calculated by Jee on the latest list price.
- The delegate shall be responsible for obtaining any visas required to attend a booked course. Failure to obtain a visa will be treated as a cancellation or transfer.
There is no charge for a delegate to substitute someone else to attend the course.
Jee reserves the right to charge all fees, statutory interest on late payments and commission relating to the pursuit of overdue debt to the delegate/company (as appropriate).
We endeavour to respond to all complaints immediately. If you wish to make a complaint please contact:
Hildenbrook House, The Slade
Tonbridge, Kent, TN9 1HR
T: +44 1732 371371
F: +44 1732 361646
Office hours Mon – Fri 8.30am – 5:30pm (UK time)
Access to online courses is made available once full payment has been received. The delegate will be contacted to confirm their start date. The delegate must start the online course within 3 months of Jee receiving payment. If the course is not started within this time, no refund will be made.
Intellectual Property Rights
- “Intellectual Property Rights” means all patents, rights in inventions, rights in designs, trademarks, trade and business names and all associated goodwill, rights to sue for passing off, copyright, moral rights and related rights, rights in databases, topography rights, domain names, rights in information (including know how and trade secrets) and all other similar or equivalent rights subsisting now or in the future in any part of the world, in each case whether registered or unregistered and including all applications for, and renewals or extensions of, such rights for their full term.
- “Materials” means educational materials supplied by Jee to the delegate or otherwise procured by Jee directly or indirectly or by its servants or agents whether in electronic or physical form and as such materials may be amended from time to time.
- “Purposes” means for the purposes of conducting the courses offered by Jee from time to time.
- All Intellectual Property Rights in or arising out of or in connection with the training course and all Intellectual Property Rights in all materials supplied by Jee are owned by Jee.
- Delegates shall not:
- a. make video or audio recordings of the course presentation;
- b. make copies (of any type) of the training materials (unless Jee has given its prior consent in writing);
- c. allow access to the training materials on any digital media (including without limitation on a tablet computer, IPad or smartphone), to any other individual or corporation;
- d. assign, transfer, sell, lease, rent, charge or otherwise deal in or encumber the training materials on behalf of any third party or make the training materials available to any third party, and/or
- e. remove or alter any copyright or proprietary notice or trademark or trade name applied to the training materials.
- Delegates shall:
- a. notify Jee immediately if the delegate becomes aware of any unauthorised use of the whole or any part of the training materials by a third party;
- b. take all reasonable steps to keep the confidential information contained in the training materials confidential, and to protect the Intellectual Property Rights in the training materials from unauthorised use.
- If a delegate makes an unauthorised copy (or copies) of all or any part of the training materials the delegate shall be liable to pay Jee a reasonable license fee which shall be the current cost of the relevant course.
Law and jurisdiction
This agreement shall be governed by English law. The parties hereby irrevocably agree that English Courts shall have the jurisdiction over any dispute arising out of this agreement, in addition to the higher Courts of any jurisdiction within which any breach of these terms may take place.
- None of the above terms and conditions affect the delegate’s statutory rights as a consumer.
- Jee disclaims all liability for any reliance placed by the delegate or any other third party, on the course content or course materials, notes or software.
- Further, Jee accepts no liability for the health, safety or welfare of delegates whilst attending site visits hosted by third parties, and shall not be responsible for providing personal protective equipment for use on such visits.
- The delegate shall be liable to Jee for the full replacement value of any proprietary software or hardware provided to them as a loan for the duration of the training course (including without limitation hand held voting devices), where such software or hardware is not returned to Jee (on the required date) in full working order.Jee accepts no liability for any loss or damage caused to a delegate’s laptop or computer by the use or alleged use of any loan software.
- Liability for errors in the course materials is limited to their correction without charge.
- These terms and conditions shall take precedence over any terms a delegate may seek to impose (including any terms included on a delegate’s purchase order) and such terms shall not form part of this Agreement.