Client Delivery Manager

About Jee

Jee is a leading independent multi-discipline engineering and training consultancy operating in the global oil, gas and renewable energy sectors. Our comprehensive suite of services spans the entire life cycle of assets from initial studies, FEED, and detailed design through to decommissioning, alongside operations support, integrity management, life extension and decarbonisation strategies. In the renewables sector, we have expertise in subsea infrastructure, providing design, integrity management, and monitoring services.

The Role

As our Client Delivery Manager, you will play a crucial role in shaping the future of Jee's training division, driving the delivery of our renowned commercial training programmes to new heights. You will lead a talented pool of contract tutors, keep course content up-to-date with the latest industry advancements, and optimise the use of our innovative Jeenius platform to enhance the learning experience. Working closely with the business development team, you will support programme delivery and proposal development while also focusing on operational efficiency, capturing additional revenue from existing accounts, and driving continuous improvement in training quality and client satisfaction. We are looking for a dynamic leader who can bring fresh ideas and innovative thinking, contributing directly to the growth of Jee and establishing our position as a leader in training for the energy sector. This is a unique opportunity to make a significant impact and help shape the future of Jee. 

Key Responsibilities

 
Platform Management

• Oversee the effective use of the Jeenius platform, ensuring delegates can access and utilise all features.

• Train and support delegates in using the platform effectively, enhancing user experience and engagement.

• Continuously monitor platform usage and implement strategies to improve engagement and satisfaction.

Team Leadership & Tutor and Management

• Manage and lead a team of contract tutors and operations executive, providing direction, support, and development opportunities.

• Ensure effective communication and collaboration within the team to deliver high-quality training services.

• Conduct regular performance reviews and provide feedback to foster professional growth and excellence.

• Support the continuous professional development of tutors through training, workshops, and peer review sessions.

• Promote a culture of knowledge sharing and continuous improvement among tutors.

Course Delivery

• Plan and coordinate training schedules to optimise tutor availability and meet client requirements.

• Oversee logistical arrangements, including course delivery, cancellations, and rescheduling.

• Ensure seamless coordination with internal and external stakeholders for efficient training delivery.

• Collect and analyse feedback from delegates and tutors to drive continuous improvement.

• Develop actionable insights from feedback to enhance training quality and delivery methods.

• Prepare detailed reports on feedback findings and present them to senior management.

• Regularly review and update course content to maintain relevance and alignment with industry standards.

• Collaborate with subject matter experts to develop and enhance training materials.

• Manage the content library on the Jeenius platform, ensuring it is current, accurate, and engaging.

 

Key Benefits

• Competitive Salary  

• 34 days’ leave including bank holidays

• Private medical cover

• Free car space  

• Hybrid

 

Job Category: Business 

Job Type: Full Time, Hybrid

Job Location: Tonbridge

Equality and Diversity: Jee is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status or any other legally protected factors. Disability-related accommodations during the application process are available upon request.